Privacy Policy

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The purpose of this document is to outline how Castle Medical Holdings Pty Ltd (trading as Any Hour GP) complies with its confidentiality and privacy obligations.

Personal Information

We recognise that the information we collect is often of a highly sensitive nature and we have adopted the highest privacy compliance standards to ensure personal information is protected.

Patient data is only shared between practitioners of the same medical provider using our system. No data is shared between practitioners of different providers using the Any Hour GP app. Such data may include:

  • The patient’s name, address, telephone number, email address
  • Any drugs or treatments currently used by the patient
  • Previous/current medical history, including, where clinically relevant, a family medical history

Information is collected via the app itself, either by entering data or through video calls.

The personal information collected may be used or disclosed:

  • for the purpose advised to the patient at the time of collection of the information
  • as required for the ordinary operation of our services (i.e. to refer the patient to a medical specialist or other health service provider),
  • as required under compulsion of law, or
  • where there is a serious and imminent threat to an individual’s life, health, or safety; or a serious threat to public health or public safety.

We may use or disclose personal information for quality assurance, training, billing, and as may be required by our insurers.

Security of Information

Other than as described in this policy or permitted under privacy principles, Any Hour GP endeavours to ensure that identifying health information is not disclosed to any person unnecessarily or irresponsibly.

Due to the sensitive nature of the information collected, extra precautions are taken to ensure the security of that information. Information may be stored electronically and / or in hard copy form. All electronically stored files are password-protected on several levels, and regular backups of data are performed.

We require our employees to observe obligations of confidentiality in the course of their employment with all staff/contractors signing Confidentiality Agreements.

Changes to the Privacy Policy

Any Hour GP has the right to change the Privacy Policy at any time. If there are updates to our Privacy Policy, we will address the changes promptly, update the revision date of this document and publish the changes on our website ahgp.com.au.

Further Information

For any additional information, please Contact Us.